NetSuite Order Fulfilment: Made Better With ShipBob

Much like a house, a growing ecommerce brand needs a strong foundation to be built upon. 

For many mid-market and enterprise-sized brands, Oracle NetSuite is that foundation. 

As the leading ERP utilised by many of the fastest-growing ecommerce brands today, NetSuite is the source of truth platform your business needs to stay running. That’s why ShipBob’s built a NetSuite integration that helps streamline logistics and share fulfilment, shipping, and order data at the right time and via the right customisable workflows.

Our direct integration can help your business scale while seamlessly layering ShipBob and NetSuite. In this blog, we’ll share more details about NetSuite fulfilment and how ShipBob’s integration helps your brand operate at its best.

What is NetSuite order fulfilment?

NetSuite order fulfilment refers to your business’s orders being picked, packed, and shipped on time across sales channels while maintaining visibility within the NetSuite ERP. 

Ecommerce retailers can fulfil orders with NetSuite using a variety of common fulfilment practices like picking, packing, shipping, and inventory management.

While these practices are standard throughout the order fulfilment process, NetSuite order fulfilment offers distinct features like extensive customisation and deep integration with the NetSuite ERP which enables seamless business functions for financials, customer relationship management (CRM), and supply chain management.

How does NetSuite order fulfilment work?

NetSuite order fulfilment has the same core principles as standard order fulfilment. However, there are additional capabilities and integrations that are afforded to businesses that use NetSuite order fulfilment.

Pick, pack & ship

Once a customer places an order and the order is processed within NetSuite, items are picked and packed. NetSuite generates a pick list to aid warehouse staff with locating and choosing the items in the order. Once picked, warehouse staff packs the order and prepares it for shipment. NetSuite can generate packing slips and shipping labels to ensure items are ready for transit and will arrive at their final destination.

Cross-subsidiary fulfilment

Cross-subsidiary fulfilment is a feature in the NetSuite ERP that allows companies with various subsidies to fulfil orders across entities within the same NetSuite account. This feature is most often used for businesses that operate in different geographic regions or countries.

When an order is received in NetSuite, the system determines the ideal subsidiary or location to fulfil the order from based on factors such as availability, proximity, and shipping cost. At that point, the order fulfilment process begins.

If the subsidiary doesn’t have the needed inventory on hand, NetSuite will facilitate an inventory transfer from another subsidiary.

Courier integration

NetSuite allows businesses to integrate with multiple shipping couriers, allowing real-time shipment tracking and label printing from the NetSuite interface.

NetSuite supports popular couriers like UPS, USPS, FedEx, and DHL.

Dropdown lists

You can use NetSuite’s dropdown lists to view and manage information at different points of the fulfilment process. Using dropdown lists in NetSuite, you can filter the packing slip list by orders as picked or packed and view order status to view when orders are pending, in progress shipped, or canceled. Additionally, there are dropdown lists for shipping methods, integrated couriers, and package types.

Fulfilment requests

A fulfilment request in NetSuite is a transaction that acts as a step between the sales order and the fulfilment process. This is most frequently used to allow employees to manage orders that need to be shipped or picked up by customers. Depending on the type of fulfilment request, shipping orders are sent to the customer’s shipping address, and pickup orders are picked up by customers at the retail store or location.

ShipBob’s NetSuite integration

In order to build a reliable, stable structure, you need a leveled foundation, which is the most challenging part of the building process.

With our direct integration with NetSuite, ShipBob acts as your contractor: we’ve leveled the foundation, laid groundwork and built the bones of the structure. As a result, we’ve completed the most difficult part of building the integration so you’re able to customise what’s built on top of it so you can create something that is uniquely yours. 

ShipBob’s integration with NetSuite gives you the freedom to create the tech stack that is best for your business so you can excel. The integration offers benefits such as making a seamless transfer of information, increasing visibility, lowering costs, and more.

Benefits of the ShipBob and NetSuite integration include:

• Syncing data between NetSuite and ShipBob in real-time.
• Centralising your business-critical ecommerce data while maintaining NetSuite as your enterprise resource planning (ERP) software.
• Automating data sync between platforms, so you can keep using NetSuite as your source of truth without switching between platforms.
• Efficient onboarding with ShipBob, which means you’ll start shipping even faster.

Order fulfilment

By using ShipBob’s direct integration with NetSuite, customer orders from NetSuite sync to ShipBob and fulfilment information from ShipBob syncs back to NetSuite. 

This data sync will allow you to import sales orders from NetSuite to ShipBob. When an order is placed on your site (or any of your DTC sales channels), ShipBob will automatically upload order tracking information and create item fulfilment records that are linked to your sales order records in NetSuite. 

There are various configurations possible using the order sync workflow, including: 

• Toggle sales order sync on and off
• Set start-shipping date
• Set an optional order import delay for as as little 30 minutes and up to 24 hours
• Filter by subsidiaries, sources, statuses, and more
• Map NetSuite Transaction object fields to specific ShipBob order properties 

Inventory management

With the ShipBob and NetSuite integration, you can manage your inventory in NetSuite and rest assured that the updates will be synced with ShipBob’s platform. 

You can create and update inventory items, as well as create and update kits in NetSuite for ShipBob to fulfil. This integration allows you to use one platform to manage the entirety of your inventory.  

Using our inventory quantity workflow, you’re able to sync inventory counts from ShipBob to NetSuite, either by specific product or network-wide, for “True Up” syncs. 

Here is a quick context summary of the different types of product concepts that NetSuite supports:

• Inventory items are your traditional products with tracked inventory counts.
• Kits are made of multiple products that are sold together as a whole. At ShipBob, these are known as “bundles.”
• Assembly items are items that are manufactured and are made of other components. For example, a desktop computer with several OEM parts inside is considered an assembly item.

Specialized warehouse services

No matter if you’re outsourcing fulfilment to ShipBob or using ShipBob’s warehouse management system (WMS), ShipBob’s solutions can help you optimise your order fulfilment process while NetSuite remains your single source of truth. 

Multichannel support

ShipBob provides best-in-class logistics to ecommerce brands of all sizes. Our advanced technology and global fulfilment network allows brands to get DTC and B2B orders into the hands of customers quickly. 

In addition to direct-to-consumer fulfilment, ShipBob is a proven omnichannel fulfilment solution. With both retail dropshipping and retail distribution capabilities, ShipBob supports all of merchants B2B fulfilment needs. Our integrations with EDI providers makes it easy to connect with retailers to automate shipping to today’s most popular retailers and marketplaces. 

White glove delivery

Now more than ever, customers expect fast shipping and premium delivery experiences. ShipBob understands that this is a non-negotiable for ecommerce businesses. That’s why we partner with UPS, FedEX, USPS, DHL, and other regional couriers to offer shipping methods that provide white glove delivery to ensure your customers get their orders quickly. 

Local distribution networks

With over 40 fulfilment centres worldwide (and more continually underway), ShipBob offers an expansive fulfilment network so merchants can provide a fast, localised shipping experience for customers. 

ShipBob’s presence in the US, UK, EU, Canada, and Australia helps brands expand internationally with ease. 

By utilising numerous of ShipBob’s fulfilment centres in different regions of the country (or world), brands are able to enjoy significant time and cost savings. Additionally, with fulfilment centres in countries across the world, brands improve customer satisfaction by offering decreased shipping costs and faster in-country shipping.

The beautiful thing about it is everything was connected. I could log on to our ShipBob account and see everything in one place, no matter if I’m looking at our facility in Kankakee, IL, or the ShipBob fulfilment centres in Canada or Europe. It was all the same system. I didn’t have to learn various different platforms or deal with support representatives at different companies. Plus, if we experience any issues with syncing orders between systems, there’s one place we go to reconcile it. ShipBob is connected to our ERP, NetSuite, which is our single source of truth. Now we only have one place to troubleshoot and resolve potential issues across all logistics.”

– Adam LaGesse, Global Warehousing Director at Spikeball 

How to integrate NetSuite with your ShipBob account

ShipBob has created a two-way integration with NetSuite. Read on to learn how to set up the integration for your business:

Before you can integrate your NetSuite account with ShipBob, you’ll do some preliminary set up. 

First, you’ll need to add a custom field in NetSuite in order to receive order import acknowledgements:

1. Go into Customisation > Lists, Records, & Fields > Transaction Body Fields > New.
   1. Add “Imported to ShipBob” in the Label Field. 
   2. Add “_shipbob_imported” to the ID Field.
   3. Add “When an order has been successfully imported from NetSuite to ShipBob the NetSuite <> ShipBob integration will automatically update this field to be TRUE. It should not be manually adjusted.” to the Description. 
   4. Choose “Check Box” in the drop down for the Type.
2. Check the box for “Show In List” so you’ll be able to see which NetSuite orders have been synced with ShipBob. 
3. Check the box for “Sale” in the “Applies To” tab. 
4. Click Save.

Next, you’ll need to set up NetSuite to allow the ShipBob integration to update NetSuite orders: 

1. Go into Setup > Company > Enable Features. 
2. Click Transactions. 
3. Check the “Advanced Shipping” Box under Shipping & Receiving.
4. Click into the Suite Cloud subtab.
5. Click Save.
6. Check “SOAP Web Services” and “Rest Web Services” under SuiteTalk (Web Services)

Now, you’ll be able to authenticate your integration. 

First, you’ll create an Integration Record:

1. Within your NetSuite dashboard, go into Setup > Integration > Manage Integrations > New.
2. Name the integration. 
3. Check the following boxes under Token-Based Authentication:
   1. Token-Based Authentication
   2. TBA: Authorization Flow API
4. Check the following boxes under OAuth 2.0:
   1. Public Client 
   2. Restlets
   3. Rest Web Services
   1. Click Save.
   2. Find the Company ID/Account ID in Setup > Company > Company Information.
      1. This is needed when connecting the Pandium tenant. If this is a Sandbox NetSuite account it will have a suffix (e.g. _SB2) and should be entered into tenant secrets with a hyphen (e.g. -sb2).

Next, you’ll create a Role: 

1. In the NetSuite dashboard, navigate to Setup > Users/Roles > Manage Roles > New.
2. Name the role as desired.
3. Check the Core Administration Permissions and add the following permissions:
   1. Setup Tab
   2. Lists Tab
   3. Transactions Tab
   4. Custom Records Tab
   5. Reports Tab
4. Click Save.

After creating the Role, you’ll be able to assign it to the User that will be used for the integration.

1. In the NetSuite dashboard, navigate to Lists > Employees and identify the employee to whom access should be given. 
2. Click Edit for the employee. Scroll down to Access > Roles subtab. 
3. Click Give Access.
4. Under Roles, select the newly created Role to add. 
5. Click Save. 

Lastly, you’re ready to navigate to the ShipBob App Store from the Integrations tab of your ShipBob dashboard. Find the NetSuite integration, and continue the connection. 

ShipBob’s NetSuite integration solves order fulfilment challenges

Today’s most popular ecommerce brands have unique needs, that’s why they partner with NetSuite. Whether it’s custom operational processes and workflows or specific integrations, brands want to create the functions that will make their business run at its best. 

ShipBob understands the importance of NetSuite and what it offers to mid-market and enterprise brands. That’s why we’ve developed our NetSuite integration. 

This semi-customisable NetSuite integration is ideal for customers who use the ERP solution and want to maintain using it as their single source of truth while utilising ShipBob’s fulfilment services.

The integration allows your ShipBob account to directly connect to NetSuite to either pass orders from NetSuite to ShipBob, or pull key data from ShipBob to NetSuite for accounting purposes. 

ShipBob has created and will maintain the direct integration with NetSuite so you can focus on what matters: your business.

“Onboarding with ShipBob’s WMS was our first time connecting to a warehouse management system, so we had to get data and SKUs synced with the platform, do warehouse mapping, and get our various integrations (like Shopify and NetSuite) set up. Once everything was in place, we just had to flip a switch to start fulfilling orders. The ShipBob team even came out to our facility for a week to show us how to do everything. It was a super straightforward process. It’s a very plug-and-play solution that is also customisable to our workflows.”

– Jourdan Davis, Operations Manager at Pit Viper 

Implement ShipBob’s NetSuite integration

If you’re ready to partner with ShipBob and implement our direct integration with NetSuite, request a quote to connect with our team of experts.   

ShipBob and NetSuite FAQs

Below are answers to the most common questions about ShipBob’s NetSuite fulfilment capabilities.