Culture at ShipBob
ShipBob’s culture is rooted in collaboration, innovation, transparency, and a shared commitment to our merchants’ success and the success of our team members. Because we are solving some of the most difficult challenges in global ecommerce, we expect a lot from each other and have a high degree of shared accountability to ensure our merchants are successful. We celebrate our shared successes, learn from our mistakes, and continuously strive to be a place where our team members can do the most impactful work of their careers.
Radical transparency
Transparency is key to our success and creates an environment where good ideas come from anywhere within the organisation. We want our team members to fully understand what it takes to build a long-lasting global business, and we do this through regular company-wide town halls, all-hands meetings, AMA sessions, and continuous communication.
This way, team members understand our goals and opportunities to improve, and have the chance to engage openly with ShipBob’s leadership team. We believe we all perform better and drive results faster when everyone is armed with clarity on how we’re performing and what matters most to our merchants and our business.
We are guided by
Our Core Values
Mission-Driven
We work together with a common goal in mind.
Humble
We work hard in silence and allow success to do the talking.
Creative-Problem-Solvers
We see only opportunities, never impossibilities.
Resilient
After the hardest climb comes the best views.
Safety-Minded
It’s not just talk; it’s the way you work.
What do ShipBob’s values
look like in action?
This is how we perform at a high level in our day-to-day work.
Action-oriented
We identify and take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. We readily take action on challenges and display a can-do attitude in good and bad times, stepping up to handle tough issues.
Results-driven
We consistently accomplish our objectives, even under tough circumstances and unplanned obstacles. We have a proven track record of exceeding goals and push ourselves and others to achieve results.
Adaptable
We rebound from setbacks and adversity, growing from hardships. We are confident under pressure and manage crises effectively while maintaining a positive attitude.
Customer-focused
The ability to build strong customer relationships and deliver customer-centric solutions. We continually gain insights into customer needs, identify opportunities to solve their problems, and deliver solutions that meet our customers’ expectations.
Collaborative
We give credit where credit is due, while we put the good of the company over the good of self. We believe in continuous improvement and are receptive and eager for feedback and incorporate that feedback with a growth mindset. We know that together we will go far and produce greater results for our merchants.
Professional Development Reimbursement
We are proud to provide team members with professional development opportunities that increase their skills and enhance their careers. Full-time employees who have been with ShipBob for at least 90 days are eligible for reimbursement for approved development costs, such as membership fees to professional organizations, seminars, and courses.
The Culture Committee
The Culture Committee is a group of committed employee volunteers who represent various ShipBob teams to align and collaborate on ways to uphold and enhance our culture. Everyone at ShipBob is welcome to apply to join this group. The committee is involved in the planning of Town Halls and engagement activities, such as Halloween costume contests, ShipBob anniversary week, and other events in coordination with our ERGs.
How we think about Diversity, Equity, and Inclusion
We strive to build a workplace which is safe and accepting, not just through the policies but also through actions. We understand the importance of different perspectives, experiences, and characteristics, including race, gender, sexual identity, socioeconomic background, and more.
We strive for equal opportunity across all levels of the organisation. This means providing opportunities based on merit and potential, and ensuring everyone has an opportunity to be heard. We want ShipBob to be a workplace that values and respects all people, where people have a sense of belonging regardless of their perspectives, experiences, and characteristics.
EMPLOYEE STORIES
Hear what it’s like working at ShipBob
My technical skills have grown immensely at ShipBob. Both my SQL and Python writing are more efficient, and I am now mindful of how heavily certain queries can impact our database. I went through the process of reviewing our older dashboards & reporting. While updating them, I was immediately hit by how differently I would have approached those reports now. Working with my manager and communicating with our Data team has instilled best practices that are beneficial to our databases.
Cindy Lopez
Sr. Supply Chain Data Analyst
One of my favorite projects was collaborating with Business Development leadership to create a hybrid Business Development Representative (BDR) team. This shift to a hybrid model allowed us to conduct live, in-person training sessions rather than virtually, which had a significant impact. We saw increased engagement, faster skill development, and a growing office environment.
Colleen Sheils
Revenue Enablement Lead
Last year our team’s focus was on helping our merchants have access to a better pool of quality couriers so we can ship orders more efficiently. This involved onboarding and integrating new couriers in different geographies to improve our courier selection. This ultimately had an impact on the end shopper delivery experience and enabled growth for our merchants.
Nikhil Yadav
Group Product Manager – Transportation
An accomplishment I’m most proud of so far is getting promoted to Team Lead. ShipBob helped mold my raw talent into what my sales process is today. ShipBob’s culture is always encouraging us to find time on others’ calendars to pick their brains and learn. I’ve gained extensive product knowledge by connecting with people across the company, asking questions in meetings, doing my own research, and talking to brands. I’m now able to confidently have those discussions and support others on my team.
Maxwell Salberg
Business Development Team Lead – Mid Market Plus
Seeing the India team grow from 7 to over 350 employees is a proud feeling. As a Talent Partner, I get to collaborate with multiple stakeholders, align with the hiring team at every step, and achieve success in finding the right candidate for the role. It’s such a delightful moment when a new hire joins us and goes on to do remarkable work and contribute to the success of ShipBob.
Vinita Arora
Talent Partner
Working at ShipBob has inspired & motivated me to wake up every morning. Working in a new market (Australia) has been really exciting. We are really helping local Aussie brands and giving them access to our ecosystem, operations and technology so that they too can grow and scale.
James Risos
Account Executive – Mid Market
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