Hospitality & Hotel Fulfilment Services
From appliances to electronics and equipment, ecommerce businesses can help serve the hospitality and hotel industry.
But one of the biggest challenges of serving this industry is the additional fulfilment needs required to store, fulfil and ship heavy and fragile items.
Fortunately, ShipBob is an omnichannel fulfilment provider that can help make the process easier and more affordable. Read on to learn more!
What we’ve learned is that ShipBob has an excellent system in place, with all the resources, workflows, and processes needed to quickly and accurately fulfil all of our orders, including those that include our fragile glass bulbs and oversize lighting products. We don’t know how ShipBob does it, but it just gets done.
Waveform Lighting team
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What is hospitality and hotel fulfilment?
Hospitality and hotel fulfilment is a B2B ecommerce requirement. It entails B2B fulfilment services, including the storage, picking and packing, and shipping of a variety of products ordered by a hospitality business.
Products can include anything from electronic equipment to appliances, to furniture and lighting. This requires the ability to warehouse and fulfil heavy and often fragile items.
ShipBob’s order fulfilment process
ShipBob has partnered with a wide range of brands to help optimise their order fulfilment process. Once we receive your inventory at one or more of our fulfilment centre locations, it is then stored in our warehouse until items are ready to be fulfilled.
Once orders are placed on your online store, our fulfilment experts pick and pack items and ship orders as fast as possible. We partner with top shipping couriers and negotiate bulk shipping rates to pass the savings on to you and your customers.
ShipBob’s fulfilment platform gives merchants insight into their data in real time, so you can track inventory activity across fulfilment centre locations. Our analytics tool provides suggestions for how to optimise your inventory distribution based on historical data to reduce transit times and cut down on shipping costs.
ShipBob’s proprietary fulfilment platform lets you manage, edit, and customise orders, track real-time stock levels from any location, and receive notifications when you need to reorder inventory — all at no extra cost for unlimited users.
“ShipBob’s speed to scale and fast pick, pack, and ship process has been seamless, as our business grew 1,200% in a couple of weeks. Overall, we have had a great experience having a ShipBob as a partner that can scale fast with us.”
Andrea Lisbona, Founder & CEO of Touchland
Distributed inventory
With ShipBob’s network of fulfilment centres, you can strategically split your inventory across our locations to get your products from point A to point B more quickly and affordably. Storing inventory near your customers helps reduce the shipping zones and costs associated with shipping orders to faraway destinations.
Distributed inventory also helps you stay competitive by offering fast shipping to your customers. When an order is placed, ShipBob’s algorithm automatically selects the warehouse and courier that will give you the quickest turnaround at the best price. This strategy has helped our merchants bring 13% savings to their bottom line.
100% Coverage Across the Continental US
If you’re looking to expand into the United States, ShipBob has 2-Day Express Shipping that provides 100% coverage in the continental US from even just one fulfilment centre.
You can also distribute your inventory across ShipBob’s fulfilment centres across all regions of the United States. We leave it up to you to decide where you want us to store your inventory.
Order management
At ShipBob, we track your orders from A to Z. Filter orders by status, search for specific orders, see a quick timeline view of where your order is in the fulfilment process (e.g. when an order is picked, packed, or shipped), easily find shipping-related information (e.g., weights, dimensions, or courier service), and get a quick snapshot of any orders that require action.
With order management software for your direct-to-consumer and wholesale shipments, you can manage subscriptions, make changes to your orders post-purchase, map your store’s shipping options to ShipBob, and automatically share tracking information with your customers.
Inventory management
At ShipBob, we empower merchants to manage their inventory with the right tools and guidance. It’s easy to view the status of inventory and quantity on hand across locations at any point in time, identify slow-moving inventory with high storage costs, and gain insights into the performance of units sold over time by channel.
Our inventory management software helps you set reminders to proactively replenish inventory with reorder notifications, bundle your products for promotions, make inventory transfer requests, and much more.
Reporting and analytics
To provide you with visibility into our operations and performance, and also hold ourselves accountable, ShipBob’s free analytics tool is packed with charts to help you with everything from year-end reporting, to better supply chain decision-making.
Data can be a competitive advantage, and our reports show an analysis of which fulfilment centres you should stock, days of inventory left before you run out, impact of promotions on stock levels, each shipping method’s average cart value, shipping cost, and days in transit, your fulfilment cost per order, storage cost per unit, and much more.
End-to-end customer experience
We care about the customer experience as much as you and strive to be an extension of your team. From custom branded boxes to free plain packaging, ShipBob works with you to provide the unboxing experience you want. We also help you offer the fastest, most cost-effective shipping options to meet your customers’ expectations.
As soon as an order ships, tracking is pushed back to your store. We also offer return management services, allowing customers to generate return shipping labels and track returns, while getting your products processed and back into your available inventory as efficiently as possible.
How ShipBob improves your fulfilment and logistics
Save on fulfilment costs
Coffee creamer brand Prymal joined ShipBob in 2019 and was quickly able to save $8,000 per month on fulfilment costs, while at the same time achieving 4x growth.
Improve your conversion rate
After switching to ShipBob, RIFRUF was able to offer 2-day shipping, which helped increased their conversions.
Store, ship, and grow internationally
Sunglasses brand Ombraz distributed their inventory across 3 fulfilment centres in two different countries. This has allowed them to ship to 55 countries on seven continents.
