B2B is a hard business, and that’s why it’s important for your fulfillment partner to have a customer support team that you can depend on. ShipBob’s customer support has been incredible. I love having a rep that I can email and get quick responses from, who can escalate issues as needed without us having to wait around for answers.

We use ShipBob’s EDI connection to automate B2B retail distribution, and it’s been really straightforward. Everything flows through the system so easily; we get a purchase order from a retailer, it ships out, and we don’t have to think about it. Our goal was always for B2B to be on autopilot, with very little oversight from us. With ShipBob’s B2B solution, we’ve got that

ShipBob knows how to fulfill orders for major retailers, and that knowledge shines through in their EDI-automated B2B solution. With important details that differ between retailers – like freight carrier preferences or limitations on package and pallet size – ShipBob automatically complies with them. I don’t have to keep tabs on or communicate those details anymore. It’s a huge time-saver for my team.