Automate proactive shipping notifications to enhance the customer experience
By integrating ShipBob and Attentive, customers will always be informed about their order status post-checkout by receiving automated SMS notifications. This process creates a seamless customer experience, leading to increased loyalty and retention to encourage shoppers to come back for more.
ShipBob + Attentive
AI-Powered Messaging: Unmatched Performance Where It Matters Most
Shipping updates
Customers want to stay informed about the status of their orders. By integrating ShipBob with Attentive, you can provide automated updates at key stages, including ‘order created,’ ‘order shipped,’ ‘order in transit,’ ‘order delivered,’ and ‘shipping exceptions.’
Reduce WISMO questions
Sending proactive notifications can cut down on ‘Where Is My Order’ (WISMO) inquiries. This integration automates the communication process, significantly lowering the number of customer support tickets needed.
Improved customer experience
Providing customers with updates starting from the moment they place their order until the box is in their hands creates a seamless and enhanced customer experience. This consistent communication builds trust and satisfaction, which will encourage customers to return for future purchases.
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