How Does Amazon FBM Work in 2024? Guide + Amazon FBM vs. FBA 

Amazon is the biggest ecommerce site in the world. Having your products listed and sold on the marketplace can get you in front of a large audience. Amazon gives sellers the opportunity to fulfil orders themselves or let Amazon handle fulfilment. 

In fact, Amazon sellers can use a combination of the following fulfilment methods: 

• Fulfilled by Merchant (FBM) — also known as Merchant Fulfilled Network (MFN) 
• Fulfilled by Amazon (FBA) 
• Multi-Channel Fulfilment (MCF) 
• Seller Fulfilled Prime (SFP) 
• Amazon Direct Fulfilment 

While each acronym is different, all options enable Amazon sellers to get their orders to customers’ doors. Although FBA is the most common method, depending on your business model, needs, and goals, it may be time to rethink your brand’s ecommerce fulfilment strategy. 

In this post, we’ll go into the details of how Amazon Fulfilled by Merchant works, the pros and cons of Amazon orders that are fulfilled by the merchant, alternatives to Amazon FBM, and whether Amazon Fulfilled by Merchant (or other Amazon fulfilment services) can truly grow your business. 

What is Amazon Fulfilled by Merchant (FBM)? 

Amazon Fulfilled by Merchant is a fulfilment method in which an Amazon seller is responsible for fulfilling their products purchased on Amazon. FBM can be managed through a seller directly or by partnering with a third-party logistics service provider. 

Instead of your products having Prime status and you using either Amazon’s fulfilment centres to store inventory while relying on their team to handle fulfilment, the merchant is responsible for inventory storage and placement, order fulfilment, returns, and customer service. 

Why is Amazon FBM popular? 

Although your Amazon products lose Prime status with Amazon FBM, there are many reasons why FBM may be the better choice for a business. 

Amazon is an enormous ecommerce platform – and as a result, merchants are a small fish in a big pond, and are often at the mercy of the platform’s decisions. In the past, Amazon has removed Prime badges and even product listings to cope with unprecedented order volumes. At one point, Amazon even temporarily shut down its merchant support phone number, leaving brands unable to get in touch with Amazon support. 

To ensure that their orders get fulfilled and arrive to customers on time, many FBA sellers have flocked to Amazon FBM as a more reliable alternative.   

How does Amazon FBM work? 

Fulfilled by Merchant works exactly as it sounds: The merchant fulfils orders when their products are sold on Amazon, either through self-fulfilment or a fulfilment service. 

Amazon FBM is usually the only fulfilment method available to new merchants selling on Amazon, as FBA requires a few approvals, demonstrated inventory turnover, and takes time to set up. Small sellers can often fulfil orders themselves, while larger sellers are more likely to utilise a logistics network to fulfil orders. 

Here are a few steps to getting Amazon FBM up and running (and be sure to read these common Amazon mistakes you should avoid): 

List your products on Amazon 

Once you create an account with Amazon Seller Central, you can begin listing your products. Make sure to include the information needed on your listings to help improve your chances of conversion using the right imagery, videos, copy, and more. 

Be sure to have the proper Amazon marketing strategy. On such a popular marketplace, you’re bound to have competition – so you’ll need to make strategic decisions about where and how to spend your ad dollars.  

Warehouse products in your own fulfilment centre 

Depending on the number of fulfilment centres you have at your disposal, you may be able to distribute your products to strategic locations so you can save on shipping costs and reduce your average shipping zone. If your business is still small, a storage centre or even your home can be a short-term solution for warehousing. 

Ship orders out on time 

Once you receive an order notification, you must ship the product based on the selected delivery timeframe from the customer. Amazon provides an estimated delivery time to buyers on the offer and checkout pages so customers know when to expect an item they have ordered from you. This takes handling and transit times into consideration. You can modify your shipping and handling time and transit time to better set customer expectations. 

You can buy shipping labels through Amazon or on your own. Either way, you must always provide ecommerce order tracking for the customer. 

Finally, be sure to update your Amazon selling account with valid instructions for ecommerce returns for all Fulfilled by Merchant orders. When you approve a buyer’s request to return a product, Amazon sends the buyer a return label with your default return address, which must be a valid return address. 

Fulfilment by Merchant vs. Fulfilment by Amazon 

In ecommerce, market conditions and individual circumstances are constantly changing. So whether you’re new to selling on Amazon or you’ve been on the platform for years, it can sometimes be hard to know whether FBA or FBM is the better option for your brand.  

Below, we break down some key factors to consider when finding your Amazon fulfilment fit.   

When should I consider Amazon FBA?  

Amazon FBA may be a good choice for your ecommerce brand if you:  

• Need warehousing for inventory storage and order fulfilment*  
• Are looking to outsource fulfilment and save time* 
• Don’t have customer service or returns management in-house* 
• Want the Prime badge  

*These benefits are also achievable through FBM when you outsource fulfilment to a logistics provider.   

When should I consider Amazon FBM? 

Amazon FBM may be better for your brand if you: 

• Have your own warehouse 
• Are shipping large, heavy, and/or temperature-sensitive items 

• Want a responsive and dedicated fulfilment partner 
• Use packaging with your business’s branding (rather than Amazon-branded standard boxes) or are looking to curate the unboxing experience 
• Don’t want to deal with complex pricing structures and extra fees 

Amazon FBM drawbacks you need to know 

There can be some downsides to using Amazon FBM, particularly if you don’t have an experienced fulfilment partner handling your fulfilment for you. Some of the main challenges FBM sellers face include:  

• Learning curve: Amazon is the best at fulfilling Amazon orders, so giving up their perfected process may be tough. Additionally, FBA sales do not always translate to Amazon FBM sales. 
• No Amazon Prime badge: Amazon FBM sellers must be prepared to drive organic traffic without the Prime designation that helps them succeed on the Amazon marketplace. 
• Spend more time on fulfilment (if self-fulfilling): If you’re managing your Amazon FBM orders, you can end up spending a lot of time packing boxes. There are hidden fees in self-fulfilment including the opportunity cost of you not completing higher-value tasks. 
• Costs of warehousing and in-house fulfilment (if outsourcing): Outsourcing fulfilment to the pros can be costly, especially if you have a lot of inventory sitting and not selling. 

Benefits of Amazon Fulfilled by Merchant 

There are also many upsides to using Amazon FBM for your ecommerce fulfilment. When debating between FBA and FBM, don’t forget to consider these benefits. 

Access Amazon’s customers with fewer fees 

Amazon FBA fees are extensive, and can be expensive. Amazon Fulfilled by Merchant, on the other hand, only charges sellers a monthly subscription fee, a small fee per order placed, and a referral fee for each order. This way, Amazon sellers can still take advantage of the valuable real estate on Amazon’s high trafficked site, without many extra fees.  

Avoid Amazon’s strict FBA requirements 

Amazon is known for changing its FBA requirements without giving sellers enough time to adapt to changes (and they get much higher during Q4). These requirements can be a hassle for merchants fulfilling on Amazon.  

With FBM, there are fewer rules and penalties for failing to comply with their strict standards for each Amazon order. 

Retain greater control of your business 

With Amazon FBA, your branding takes a hit. Customers receive a box with Amazon’s branding — not yours. Customers may associate your products with Amazon and will communicate with Amazon’s customer support if there are issues.  

When you use FBM for the order fulfilment process, you gain more complete control of your operations and can better ensure you are providing the customer experience you want. 

Get better support 

For support, Amazon is known for being hard to get in touch with a human being. If you opt to use Amazon FBM instead, you can partner with a professional fulfilment company that can provide quicker and more thorough support when issues arise.  

Amazon FBM fees 

Amazon FBM works on a fee-based structure, and there are three main fees: referral fees, a monthly subscription fee, and a fee for each item sold. 

Referral fees 

Since your products are listed on Amazon and not your own site, each sale made is considered a referral. The total referral fee will depend on the type of product you sell, and can range from 6% to 45%. 

Fee Category	Referral fee percentages	Applicable minimum referral fee (applied on a per-unit basis unless otherwise noted)
Amazon Device Accessories	45%	$0.30
Amazon Explore	30% for Experiences	$2.00
Automotive and Powersports	12%	$0.30
Baby Products	8% for products with a total sales price of $10.00 or less, and  15% for products with a total sales price greater than $10.00	$0.30
Backpacks, Handbags, and Luggage	15%	$0.30
Base Equipment Power Tools	12%	$0.30
Beauty, Health and Personal Care	8% for products with a total sales price of $10.00 or less, and  15% for items with a total sales price greater than $10.00	$0.30
Business, Industrial, and Scientific Supplies	12%	$0.30
Clothing and Accessories	17%	$0.30
Compact Appliances	15% for the portion of the total sales price up to $300.00, and  8% for any portion of the total sales price greater than $300.00	$0.30
Computers	8%	$0.30
Consumer Electronics2	8%	$0.30
Electronics Accessories1	15% for the portion of the total sales price up to $100.00, and  8% for any portion of the total sales price greater than $100.00	$0.30
Everything Else3	15%	$0.30
Eyewear	15%	$0.30
Fine Art	20% for the portion of the total sales price up to $100.00,  15% for the portion of the total sales price greater than $100.00 up to $1,000.00,  10% for the portion of the total sales price greater than $1,000.00 up to $5,000.00, and  5% for the portion of the total sales price greater than $5,000.00	—
Footwear	15%	$0.30
Full-Size Appliances	8%	$0.30
Furniture	15% for the portion of the total sales price up to $200.00, and  10% for any portion of the total sales price greater than $200.00	$0.30
Gift Cards	20%	—
Grocery and Gourmet	8% for products with a total sales price of $15.00 or less, and  15% for products with a total sales price greater than $15.00	—
Home and Kitchen	15%	$0.30
Jewelry	20% for the portion of the total sales price up to $250.00, and  5% for any portion of the total sales price greater than $250.00	$0.30
Lawn and Garden	15%	$0.30
Lawn Mowers and Snow Throwers	15% for products with a total sales price of up to $500.00  8% for products with a total sales price greater than $500.00	$0.30
Mattresses	15%	$0.30
Media – Books, DVD, Music, Software, Video	15%	—
Musical Instruments and AV Production	15%	$0.30
Office Products	15%	$0.30
Pet Products	15%, except 22% for veterinary diets	$0.30
Sports and Outdoors	15%	$0.30
Tires	10%	$0.30
Tools and Home Improvement	15%	$0.30
Toys and Games	15%	$0.30
Video Game Consoles	8%	—
Video Games and Gaming Accessories	15%	—
Watches	16% for the portion of the total sales price up to $1,500.00, and  3% for any portion of the total sales price greater than $1,500.00	$0.30

Source: Amazon Seller Central 

Monthly subscription fee 

Amazon offers a subscription fee for the Pro FBM service that costs $39.99 per month. By subscribing to this plan, you can waive additional fees when a product is sold. 

Per-item selling fee 

The per-item selling fee is $0.99 for each item sold. This fee can be waived if you sign up for the Pro FBM plan. 

Other fees you’ll encounter 

If you partner with a 3PL to handle Amazon FBM, there are costs like storage and fulfilment costs. If you do it yourself, you may think you’re saving money, but there are always opportunity costs with the amount of time you’re spending packing boxes and running to the local UPS store. 

Save time, cut shipping costs, and speed up deliveries with ShipBob 

Amazon Fulfilled by Merchant can be a great option for Amazon sellers – especially if you have the right partner to handle fulfilment and shipping for you.  

Working with a global fulfilment platform like ShipBob to fulfil high-demand products lets you leverage the freedom of Amazon FBM without having to pick and pack orders yourself. ShipBob can fulfil your Amazon FBM orders for you, and offers a Prime-like experience to your DTC website orders as well as your Amazon orders.  

Below are some of the advantages that come with letting ShipBob handle your fulfilment. 

Note: If you utilise Amazon fulfilment today, we highly recommend diversifying your fulfilment options (e.g., use both FBA and FBM) to maximise sales. Learn why sellers have moved off of Amazon to ShipBob for FBM here. 

Use multiple fulfilment centres 

ShipBob has dozens of fulfilment centres across the US, the UK, Europe, Australia, and Canada. Merchants can split inventory between multiple locations, so that when an order is placed, it gets fulfilled and shipped from the fulfilment centres closest to the end customer. This reduces shipping costs and allows for faster deliveries. 

“Storing inventory in different regions is key to reducing costs and transit times. Not only is this better for our customers but we also gain a 13% savings to our bottom line. We want to offer a custom experience for our customers and we can’t do that at a reasonable cost with Amazon. It’s also difficult to have remarketing capabilities.” 

Pablo Gabatto, Business Operations Manager at Ample Foods 

Get best-in-class support 

ShipBob is a partner and an extension of your brand. While Amazon is not known to be the most merchant-friendly option, with ShipBob, you always speak to real people who you can get in touch with, and the same reps who know your account and products. 

“Most other companies like Amazon are structured in such a way that you don’t have flexibility — you’re just a small part of their business, so there’s no patience for you. The amazing thing about ShipBob has not just been its flexibility and ability to customise, but also the support it’s given us whenever we’ve faced problems. Having support through ShipBob has really allowed us to capture growth well.”

Aaron Patterson, COO of The Adventure Challenge 

Use our cutting-edge technology 

ShipBob integrates with Amazon FBM seamlessly, so it’s easy to link your Amazon account to our proprietary technology. ShipBob’ dashboard gives you valuable insights into inventory management, digital fulfilment performance, orders, inventory levels, and advanced business metrics and analytics. You can easily set reorder points to ensure you don’t run out of inventory and find all of the data you need. 

“In contrast to working in the Amazon fulfilment dashboard, which looks like a Bloomberg terminal upon opening it, the ShipBob dashboard is awesome and extremely user-friendly.” 

Steve Staffan, Founder and CEO of Brummell Co. 

Grow other sales channels 

While Amazon is still a great channel with a lot of demand, now is the time to make sure you’ve set up your own store for success. With FBM and Amazon in general, there are some tradeoffs like lack of access to your own data, no ability to build or remarket to your customers, and the risk of Amazon using your data to launch its own competing products. 

ShipBob helps ecommerce brands scale their fulfilment while offering 2-day shipping. It doesn’t have to be selling on Amazon or your website — it can be selling on both Amazon and your website. 

“We utilise ShipBob’s EDI solution that is connected to our 3rd party EDI platform SPS Commerce for our Chewy orders, and when we don’t ship directly to Amazon, we rely on ShipBob’s direct integration with Amazon for FBA orders.

We’re even exploring additional channels that ShipBob supports, such as Walmart.com. Being an omnichannel brand is critical for us, so we can reach more pet lovers from more places. We’re glad that ShipBob helps us keep up with demand from all the places we reach our customers.”

Stephanie Lee, COO at PetLab  

To learn how ShipBob can help you with Amazon FBM fulfilment, click the button below to request a fulfilment quote. 

Amazon FBM FAQs

Here are answers to some common questions about Amazon FBM.