Mid-Market Fulfilment
ShipBob offers best-in-class mid-market fulfilment services for ecommerce businesses. We help simplify and optimise your logistics by providing the infrastructure, technology, expertise, and support you need to deliver an exceptional experience for your customers and stay competitive.
With a growing global fulfilment network powered by proprietary technology, ShipBob can help you reduce shipping costs and transit times, so you can expand your customer reach, while spending less time and energy on all-things logistics.
We sought a fulfilment partner with exceptional operational capabilities. Our priority was finding a partner capable of efficiently handling large-scale fulfilment while also streamlining our workflows. ShipBob emerged as the perfect fit, meeting our needs beyond expectation.
Ali Shahid,
COO of Our Place
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What is mid-market fulfilment
Mid-market fulfilment is the process of warehousing, picking and packing orders, and shipping packages to customers. At this stage of growth, mid-size businesses outsource fulfilment to a third-party logistics (3PL) company like ShipBob. This way, online stores can stay competitive by utilising ShipBob’s growing fulfilment network powered proprietary technology to reduce transit times and shipping costs, while expanding customer reach around the world.
Fulfilment challenges for mid-market companies
Mid-market companies are often challenged with how to further optimise their supply chain for future growth. There is a lot to consider, such as how launch into new markets, expanding to new sales channels, and offering affordable shipping options for customers while keeping logistics costs down. ShipBob can help you grow your business every step of the way with the infrastructure, expertise, technology, and support you need to maintain a strong fulfilment strategy.
Distributed inventory
With ShipBob’s network of fulfilment centres, you can strategically split your inventory across our locations to get your products from point A to point B more quickly and affordably. Storing inventory near your customers helps reduce the shipping zones and costs associated with shipping orders to faraway destinations.
Distributed inventory also helps you stay competitive by offering fast shipping to your customers. When an order is placed, ShipBob’s algorithm automatically selects the warehouse and carrier that will give you the quickest turnaround at the best price. This strategy has helped our merchants bring 13% savings to their bottom line.
100% Coverage Across the Continental US
If you’re looking to expand into the United States, ShipBob has 2-Day Express Shipping that provides 100% coverage in the continental US from even just one fulfilment centre.
You can also distribute your inventory across ShipBob’s fulfilment centres across all regions of the United States. We leave it up to you to decide where you want us to store your inventory.
Order management
At ShipBob, we track your orders from A to Z. Filter orders by status, search for specific orders, see a quick timeline view of where your order is in the fulfilment process (e.g. when an order is picked, packed, or shipped), easily find shipping-related information (e.g., weights, dimensions, or carrier service), and get a quick snapshot of any orders that require action.
With order management software for your direct-to-consumer and wholesale shipments, you can manage subscriptions, make changes to your orders post-purchase, map your store’s shipping options to ShipBob, and automatically share tracking information with your customers.
Reporting and analytics
To provide you with visibility into our operations and performance, and also hold ourselves accountable, ShipBob’s free analytics tool is packed with charts to help you with everything from year-end reporting, to better supply chain decision-making.
Data can be a competitive advantage, and our reports show an analysis of which fulfilment centres you should stock, days of inventory left before you run out, impact of promotions on stock levels, each shipping method’s average cart value, shipping cost, and days in transit, your fulfilment cost per order, storage cost per unit, and much more.
End-to-end customer experience
We care about the customer experience as much as you and strive to be an extension of your team. From custom branded boxes to free plain packaging, ShipBob works with you to provide the unboxing experience you want. We also help you offer the fastest, most cost-effective shipping options to meet your customers’ expectations.
As soon as an order ships, tracking is pushed back to your store. We also offer return management services, allowing customers to generate return shipping labels and track returns, while getting your products processed and back into your available inventory as efficiently as possible.
How ShipBob improves your fulfilment and logistics
Fulfil orders from every channel
Hero Cosmetics keeps expanding into new retail sales channels and recently began selling DTC. When their old 3PL dropped them right before the holidays, ShipBob provided the seamless omnichannel fulfilment they needed.
Breeze through peak season spikes
Demand for Touchland’s hand sanitizers surged when the pandemic hit, growing 1,200% in a few weeks. ShipBob scaled with them to fulfil 700 orders a day in the first weeks of the pandemic, and achieved 2-3 day shipping.
Store, ship, and grow internationally
The Adventure Challenge’s wanted a fulfilment partner that could keep up with their international expansion plans. ShipBob’s global fulfilment centre network helped capture global demand more cost-effectively.
