How ShipBob
Works
ShipBob is a full-stack fulfilment platform. We use our proprietary software across our fulfilment network for a cohesive experience. Orders are automatically sent to our warehouses, where inventory is picked, packed, and shipped to your customers.
Our fulfilment services help you optimise for time and cost, use the delivery experience to beat customer expectations, and own more of the customer relationship.
Request A Fulfilment Quote
READY, SET, SHIP
Streamlined fulfilment from your online store to your customer’s door
1
Connect your store and send us your products
2
We store your inventory securely in our fulfilment centres
3
Your customer places an order on your store
4
We pick, pack, and ship the order to your customer fast
FEATURES
A single source of truth for your
orders and inventory
Easy and helpful onboarding
We’ve onboarded thousands of ecommerce merchants and helped some of the fastest-growing brands scale effortlessly. Our implementation team sets you up for success with everything from configuring your ship options, to syncing your online store.
ShipBob’s turnkey integrations with all major ecommerce platforms and marketplaces – including Shopify, BigCommerce, Amazon, and Walmart – let you import orders and send data back and forth for a two-way flow of information.
Distributed
inventory
With ShipBob’s network of fulfilment centres, you can strategically split your inventory across our locations to get your products from point A to point B more quickly and affordably. Storing inventory near your customers helps reduce the shipping zones and costs associated with shipping orders to faraway destinations.
Distributed inventory also helps you stay competitive by offering two-day shipping to your customers. When an order is placed, ShipBob’s algorithm automatically selects the warehouse and carrier that will give you the quickest turnaround at the best price. This strategy has helped our merchants bring 13% savings to their bottom line.
FEATURES
A single source of truth for your
orders and inventory
2-Day Express Shipping Program
ShipBob’s 2-Day Express Shipping Program enables fast delivery for all continental US orders for any of our ecommerce store integrations. With 2-day shipping as the standard, merchants have been able to reduce cart abandonment by 18% and increase average order value by 97%.
Whether you ship from one or multiple fulfilment centre locations, you can offer fast delivery to 100% of US-based customers. Our proprietary algorithm uses a combination of ground, air, and regional couriers to provide high on-time delivery rates for 2-day orders.
FEATURES
A single source of truth for your
orders and inventory
Order management
At ShipBob, we track your orders from A to Z. Filter orders by status, search for specific orders, see a quick timeline view of where your order is in the fulfilment process (e.g. when an order is picked, packed, or shipped), easily find shipping-related information (e.g., weights, dimensions, or carrier service), and get a quick snapshot of any orders that require action.
With order management software for your direct-to-consumer and wholesale shipments, you can manage subscriptions, make changes to your orders post-purchase, map your store’s shipping options to ShipBob, and automatically share tracking information with your customers.
FEATURES
A single source of truth for your
orders and inventory
Inventory management
At ShipBob, we empower merchants to manage their inventory with the right tools and guidance. It’s easy to view the status of inventory and quantity on hand across locations at any point in time, identify slow-moving inventory with high storage costs, and gain insights into the performance of units sold over time by channel.
Our inventory management software helps you set reminders to proactively replenish inventory with reorder notifications, bundle your products for promotions, make inventory transfer requests, and much more.
FEATURES
A single source of truth for your
orders and inventory
Reporting and
analytics
To provide you with visibility into our operations and performance, and also hold ourselves accountable, ShipBob’s free analytics tool is packed with charts to help you with everything from year-end reporting, to better supply chain decision-making.
Data can be a competitive advantage, and our reports show an analysis of which fulfilment centres you should stock, days of inventory left before you run out, impact of promotions on stock levels, each shipping method’s average cart value, shipping cost, and days in transit, your fulfilment cost per order, storage cost per unit, and much more.
End-to-end customer experience
From custom branded boxes to free plain packaging, ShipBob works with you to provide the unboxing experience you want. We also help you offer the fastest, most cost-effective shipping options to meet your customers’ expectations. As soon as an order ships, tracking is pushed back to your store.
We also offer return management services, allowing customers to generate return shipping labels and track returns, while getting your products processed and back into your available inventory as efficiently as possible.
CUSTOMER STORIES
Don’t just take our word for it — see why ShipBob is trusted by thousands of merchants
It was kind of like magic — my orders were imported into ShipBob from my Shopify Plus store and started getting fulfilled right away. I didn’t have to do anything. Since then, we’ve grown 115% and experienced 2.5 times more order volume. And with ShipBob’s 2-Day Express program, we’ve seen a 24% increase in our average order value for qualifying orders placed on our Shopify Plus store.
Noel Churchill,
Owner and CEO of Rainbow OPTX
We sought a fulfilment partner primarily for their exceptional operational capabilities. Our priority was finding a partner capable of efficiently handling large-scale fulfilment while also streamlining our workflows. ShipBob emerged as the perfect fit, meeting our needs beyond expectation.ShipBob has transformed our operations into a key competitive edge.
Ali Shahid,
COO of Our Place
Our business is almost all subscriptions, and ShipBob helps us offer reliable, affordable shipping that shows up at the same time each month. ShipBob’s analytics tool helps us a lot with planning inventory reorders, seeing when SKUs are going to run out, and we can even set up email notifications so that we’re alerted when a SKU has less than a certain quantity left.
Oded Harth,
CEO and Co-Founder of MDacne
Integrations
Robust integrations to streamline order fulfilment, plus APIs for custom builds
More than just picking, packing,
and shipping
Solutions for your unique needs
ShipBob can accommodate your business if you require additional services such as kitting, B2B orders, international fulfilment, and much more.
A scalable partner as you grow
From helping you grow to supporting your growth, ShipBob makes it easy to increase revenue, reduce cart abandonment, and expand domestically or internationally.
World-class support
You get fast support from the same people who are familiar with your unique needs. We also have on-site reps at each location to help troubleshoot any issues that arise.
